Pittsburgh’s IT Service and Support Specialists

 

Pittsburgh, Cranberry, Greensburg, Indiana
Uniontown and throughout Southwestern PA

Spotlight on Service

“Good Customer Relations are our First Priority.”

George Halula, President and Service Manager  george halula

Back in 1985, George Halula first joined his father, George Sr., in working at Shiloh Service, already a well-established company with a 14-year history in the pre-PC marketplace.

“It was an exciting time to work with Dad at Shiloh,” said George. “Personal Computers were just beginning to take over from the old keypunch and data card technologies. Since then, things have advanced so quickly that today’s average PC easily outguns a mainframe back then.”

Two years later, George’s brother Alan came aboard as a repair tech, and brother Gerry added his sales expertise to the team in 1991. These days Alan and Gerry are, respectively, Senior Field Technician and Regional Sales Manager.

As for George Halula, his position is that of President and Service Manager at Shiloh. George’s day-to-day responsibilities include oversight of Shiloh’s field service representatives, both at their Irwin and Cleveland offices. Good customer relations are George’s primary goal, as Shiloh prides itself in looking out for its customers and keeping their computer systems in tip-top shape.

“Our focus,” George continued, “is to provide for small businesses what large corporations have IT departments for. Our customers need someone they can trust when it comes to computer purchases, delivery, and maintenance. They want someone they know will be there 2, 3, and 4 years on, keeping their systems going. While almost every small company has an attorney and an accountant, few have a computer provider they can rely on. Shiloh is that provider.”

“I’m proud of our network integration and support. It’s one of many services Shiloh provides, but it can be key to helping our customers get the most out of their computers. In 2002, server-based computing, with solutions like Windows 2000 Terminal Services and Citrix MetaFrame have become powerful extensions to the classic network, allowing remote users to have the full power of their office computers with them, whenever they have access to any computer, anywhere.”

The first years of the new decade, it seems, are bringing challenges and opportunities every bit as exciting as when George Halula first came to work with his father at Shiloh and the dominance of the PC was only just beginning.  

 

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